Q: Do you offer Gift Certificates? And if so, how does it work?
A: if you're interested in purchasing a Gift Certificate for someone.
There, you'll be able to Add to your Shopping Cart a Gift Certificate good for Any Hand-Painted Letter Adorned with Ribbon and Wall Hanging Nail. Then just update the quantity of letters you'd like to have credited to the Gift Certificate in your Shopping Cart, and proceed to Checkout. After your payment is complete, you'll be prompted to a page where you can easily tell us to whom you'd like the Gift Certificate sent and how you'd like the name on it to read.
if you're redeeming a Gift Certificate you've already received.
Q: I'm ready to order; where do I click?
A: Here you go: Once you click, you'll be able to make your choices to customize your letters just the way you want. You will be prompted to our Easy 2 Step Ordering sytem to spell out the name(s) or word(s) you're ordering and to make any special notes you feel are necessary (including gift wrapping and/or gift recipient shipping preferences). Then you'll complete your payment via PayPal (Can I pay by phone or mail instead?). You will receive a Complete Order Confirmation from Baby Belle's Room by email indicating your form of payment (PayPal, check, or money order), order specifications, price paid, and order arrival date as soon as your order has been received. You will also receive payment confirmation from PayPal by email.
As all orders are custom-made, please allow 3-4 weeks before shipment is mailed (additional shipping time may elapse during holiday periods). Payment in full is required before production begins, and no returns will be allowed. "Race the Stork" bundles are available for an additional fee. Insurance is included for your protection. Insurance claims for loss or damage will be initiated by us on your behalf through the shipping carrier you choose during your order. If you have any questions, don't hesitate to contact us by email or call toll-free (888) 581-0887. We look forward to creating something special for the little one in your life!
Q: Can I order by phone or mail?
A: You sure can. Call us toll-free at (888) 581-0887 to place an order by phone or to request a brochure for mail ordering. You'll be able to make your choices to customize your letters just the way you want (including gift wrapping and/or gift recipient shipping preferences). You will receive a Complete Order Confirmation from Baby Belle's Room by email indicating your form of payment (credit card, check, or money order), order specifications, price paid, order arrival date, and indicating "Telephone Order (TO)" or "Mail Order (MO)" in lieu of a signature as soon as your order has been received.
Insurance is included for your protection. As all orders are custom-made, please allow 3-4 weeks before shipment is mailed, payment in full is required before production begins, and no returns will be allowed. "Race the Stork" bundles are available for an additional fee. Insurance claims for loss or damage will be initiated by us on your behalf through the shipping carrier you choose during your order. If you have any questions, don't hesitate to contact us by email or call toll-free (888) 581-0887. We look forward to creating something special for the little one in your life!
Q: What sizes of letters do you offer?
A: Our Signature Letter, shown throughout the majority of the Baby Belle's Room Online Store is approximately 6.25 inches tall and 5.25 inches across. Our Monogram-Style middle letter is approximately 10 inches tall and 5.5 inches across. Other sizes of letters are available upon request. All other letters and finishing touches for your child's room and the home have dimensions given where listed.
Q: Is my payment secure?
A: Absolutely. Baby Belle's Room has earned PayPal's Verified rating, which gives you, the buyer, an extra layer of protection in knowing that you're dealing with a reputable firm. That's why we proudly display the Official PayPal Seal. Click on the seal for more details about the benefits of buying from a Verified PayPal member.
For All Online Orders:
Baby Belle's Room uses PayPal, a widely-used, well-trusted online financial institution, to securely transmit your financial information and payments. You make a secured, private payment via PayPal, and PayPal pays us. We don't even have access to your credit card or bank account numbers. PayPal maintains detailed transaction records and provides buyer protection in some instances, and you will be able to see our Baby Belle's Room logo or our email address (email@example.com) as you go through your payment. Between that and our commitment to get your order just right at Baby Belle's Room, rest assured your order and your private information will be well protected.
For All Phone, Mail, and In-Person Orders:
Credit cards are processed immediately upon receipt and NO CARD NUMBERS are stored for future reference of any kind. Checks, money orders, and cash are deposited immediately and not kept on premises more than 24 hours. We comply fully with generally accepted internet usage restrictions: It is prohibited to sell or disclose databases containing Cardhholder account numbers, personal information, or other Card transaction information to third parties. Further we maintain no internet accessible database of customer information. All proprietary and customer information is stored locally behind extensive firewall technology and other physical safeguarding measures. In accordance with the Payment Card Industry (PCI) Data Security Standard, we comply with the 12 basic PCI Data Security Standard requirements show below:
- Source: http://usa.visa.com/business/accepting_visa/ops_risk_management/cisp.html
- Install and maintain a working network firewall to protect data accessible via the Internet.
- Don't use vendor-supplied defaults for system passwords and other security parameters.
- Protect stored data.
- Encrypt data sent across networks.
- Use and regularly update anti-virus software.
- Develop and maintain secure systems and applications.
- Restrict access to data by business "need to know."
- Assign a unique ID to each person with computer access to data.
- Restrict physical access to Cardholder information.
- Track and monitor all access to network resources and cardholder data.
- Regularly test security systems and processes.
- Maintain a policy that addresses information security for employees and contractors.
In plain English this means we only ask for information we need to process your complete order, no personal financial information of any kind is stored anywhere in the Baby Belle's Room system (however, you do have the option to store your financial information in the PayPal system at your own risk and discretion), and your contact information will be stored, protected, and used by Baby Belle's Room and our direct partners only to communicate upcoming events, sales, or releases that may be of interest to you. You may opt-out of receiving informational communications from us at any time by responding to any of our communications, by email, by mail, or by phone.
Q: How do I select an item to purchase?
A: Because we want to make sure everything is just right for you, Your One-of-a-Kind Letters are purchased separately from other finishing touches via our Easy 2 Step Ordering page.
All other finishing touches, monograms, hooks & pegs, etc. can be ordered using virtual Shopping Cart technology. You can purchase multiple items with a single payment, browse your entire selection, and view a consolidated list of all your items before completing your payment. Simply select your items as you shop and click to add them to your virtual Shopping Cart. Then click at the bottom of the screen whenever you want to see what items you have in your Cart or when you're ready to check out. From there, PayPal walks you through the rest step-by-step.
Should you have any difficulties completing your online purchase or if you have questions you'd like to have answered by the artist before you order, you may call us toll-free at (888) 581-0887 from 10 a.m. to 10 p.m. EST daily. We can accept credit card payments by phone or arrange for you to send a personal check.
Q: How much do each of the types of letters and options cost, and how do I get them into my Shopping Cart?
A: Easy enough. You can get any 6.25" hand-painted Signature Letter (the size shown throughout the majority of the site), adorned with ribbon, and with wall hanging nail included for just $15 per letter. You tell us just how you'd like your set of letters done in the Easy 2 Step Ordering process. A ribbon selection drop down menu as well as a Quick Links: Ribbon page are provided for your convenience during the 2 Step Ordering process, or you may write in any other ribbon of your choice.
Each 10" hand-painted Signature Letter (as shown as the middle letter of the Monograms), adorned with ribbon, and with wall hanging nail included is $19.50 and can also be ordered through the Easy 2 Step Ordering process.
Each 3-Letter Completely Customized Monogram is $55. LARGE Monograms consisting of 8", 12", and 8" letters are just $65. Because these letters are ordered in specifically-sized sets, they are ordered directly on the Monograms page.
For no additional charge, you can add a special pattern or design such as gingham, stripes, polka dots, baseballs, pinstripes, wide stripes, butterflies, flowers, two tone, or another custom design to your letters. Choose from one of our literally hundreds of designs on our Quick Links: Designs page or come up with a One-of-a-Kind design of your very own.
Q: Can I pay with my checking account or just a credit card?
A: Whichever one you prefer! PayPal allows you to enter either bank account routing information in order to pay by what is called an "eCheck" or credit card information to setup your account with them in order to pay for your Baby Belle's Room order. Remember, we at Baby Belle's Room will NEVER be privy to your confidential, financial information, but you will be able to see our Baby Belle's Room logo or our email address firstname.lastname@example.org as you go through your payment, so you'll know you're still on the right track. You make a secured transaction with them, and they pay us. It's that simple.
You may also mail a personal check or money order to us directly, but be aware that your order will not be shipped until your payment has been received and has cleared the bank.
Q: I've heard of PayPal. Can you tell me a little bit more about them?
A: "PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution. PayPal has quickly become a global leader in online payment solutions with 40 million account members worldwide. Available in 38 countries around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal. PayPal has received close to 20 awards for technical excellence from the Internet industry and the business community at large - most recently the 2003 Webby Award for Best Finance Site and the 2003 Webby People's Voice Award for Best Finance Site" (More About PayPal).
Q: Sounds good so far, but I want to know exactly what type of data security encryption they're using.
A: No problem: "PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers" (More About PayPal's Data Security and Encryption).
Q: What are my shipping options?
A: Baby Belle's Room offers 5 convenient shipping options ranging in price based on how fast you need to receive your order. The USPS Parcel Post shipping option offers 3 week production time and 2-9 day shipping time. The USPS Priority Mail option offers 3 week production time and 2-3 day shipping time. The UPS Ground option offers 3 week production time and 1-6 day shipping time. The "Race the Stork Bundle" offers 14 day production time and 2-3** day shipping time. Our new "Race the Stork - Double-Time" gets your order to you in just 12** days total.
|Order Total ||USPS Parcel Post
||Race the Stork
||Race the Stork
|up to $10.00 ||$3.50
|up to $50.00 ||$6.50
|up to $100.00 ||$8.00
|up to $200.00 ||$10.75
|over $200.00 ||$13.75
**(Please Note: Additional shipping charges for non-US shipments will be billed separately after purchase. If you desire an advance estimate, please email us.)**
Q: How long before it ships from Baby Belle's Room from the time I order, and when will it arrive?
A: Because of the nature of creating one-of-a-kind, totally customized pieces, we allow for a 3 week production time before shipment. So you can count on three calendar weeks from the date your payment is made before your order will leave Baby Belle's Room for regular production and shipping (no shipping on Sundays or holidays). Then we standardly ship by the most economical means for our customers which is USPS Parcel Post which arrives in as little as 2 days for some areas and as many as 9** days to some.
You have 3 other shipping options available to you during the Easy 2 Step Ordering process, varying in price based on how quickly you need your order to arrive. We can also ship via another method for the additional difference in price of our flat fee and that shipping rate. Options include USPS Express Mail, UPS Ground, USPS or UPS Overnight or NextDay, etc. - any or all of which may be faster depending on where your shipping location is in relation to our headquarters in Columbus, Georgia. Email us in advance for a customized rate quote or invoice.
Race the Stork
If you'd like your order even faster, we offer 14-day expedited production and upgraded shipping together in a bundle we've affectionately named our "Race the Stork Bundle". Including shipping time, your order arrives at your door in just 17** days after your payment is received.
Race the Stork - Double-Time
As of April 2005, we are now offering a production/shipping method for those in an exceptional hurry called "Race the Stork - Double-Time". Including shipping time, we will guarantee your order to your door in just 12** days. We request that you email us in advance to confirm availability on this option as it may not be available at particularly busy periods for us.
**(Please Note: Delivery date estimates for non-US shipments will be quoted by email once your order ships. Additional shipping charges for non-US shipments will be billed separately after purchase. If you desire an advance estimate, please email us.)**
Q: If I want to "Race the Stork," how do I tell Baby Belle's Room? And what if I just want expedited shipping?
A: It's pretty easy. Simply choose "Race the Stork" as your Shipping Option during the Easy 2 Step Ordering process. For "Race the Stork - Double-Time," we do request that you contact us directly at email@example.com to check for availability on "Race the Stork - Double-Time" orders as they may not be available during extremely busy periods for us.
We already offer 3 convenient, regular shipping options. For other expedited shipping options, you can just check with us by email before or after placing your order for pricing which is calculated based on your ship-to location to get you the best deal.
Q: Who qualifies for ***FREE Local Delivery?
A: Local area residents of Muscogee or Harris Counties in Georgia, Ft. Benning, Georgia, or Phenix City, Alabama do. Just choose "***FREE Local Delivery" as your Shipping Option during the Easy 2 Step Ordering process. Your package will be delivered directly to your home or the home of a gift recipient of your choice. Hey, we'll even bring the hammer and nails and help you position and hang them on the spot!
Q: Are there any stores that carry Baby Belle's Room merchandise?
A: There sure is. As of March 2005, Baby Belle's Room merchandise can be found exclusively in Columbus at the Snapdragon:
Just the Right Idea!
Angela H. Davis
1648 Whittlesey Road, Suite 400
Columbus, Georgia 31904
(near Hollywood Connection)
Q: What should I know about Baby Belle's Room merchandise and child safety?
A: This is NOT a toy. In other words, ALL Baby Belle's Room PRODUCTS ARE INTENDED FOR DECORATIVE USE ONLY. Starting in February 2006, every shipment will include our standard warning announcement. This is a proactive safety measure taken by Baby Belle's Room in the best interest of our customers and the company at large because we are continuously striving to be the best role models we can to our customers, our partners, our suppliers, and of course the children we influence with every step we take. The new insert announcement reads as follows:
- THE WALL HANGING LETTERS CONTAINED IN THIS PACKAGE ARE INTENDED FOR DECORATIVE USE ONLY AND ARE NOT TOYS.
- ENCLOSED WALL HANGING NAILS ARE INTENDED FOR USE WITH WALL HANGING LETTERS ENCLOSED ONLY, AND BABY BELLE'S ROOM WILL NOT BE HELD RESPONSIBLE FOR ANY USE OTHER THAN THOSE EXPRESSLY INTENDED.
- WALL HANGING LETTERS SHOULD BE HUNG OUT OF THE REACH OF CHILDREN.
- BY ACCEPTING THE WALL HANGING LETTERS AND WALL HANGING NAILS ENCLOSED, BUYER AGREES TO ASSUME ALL RISKS OF USE NOT EXPRESSLY INTENDED.
Q: Didn't find your question?
A: Contact us now by email or phone:
- Contact us directly by email with any questions.
- Call us TOLL-FREE at (888) 581-0887 from 10 a.m. to 10 p.m. EST.
- Click here to request Your One-of-a-Kind Letters brochure in the mail.
Fantastic Artisan Friends of Baby Belle's Room: